South Downs Dental Care
A clean bill of health – helping to modernise a leading Dental Practice
🏢 Industry
Dental Healthcare
👥 Company size
5 employees
📍 Location
West Sussex
⚙️ Services Provided
Advisory & Consulting
Cyber Security & Resilience
Cloud & Modern Workplace
Managed IT Services & IT Support
The Challenge
Following an acquisition, Southdowns Dental Care found themselves with an inherited technology stack that was outdated, fragile and unfit for the demands of a modern dental practice. With patient data, practice management systems and day-to-day operations all dependent on technology, there was little room for delay, they needed immediate expert guidance to stabilise, modernise and future-proof their IT environment from the ground up.
The Solution
We were engaged immediately to assess the existing setup and build a clear modernisation plan. Working quickly but carefully, we migrated the practice from legacy ISP-hosted email to Microsoft 365, and replaced their existing BT landline telephony with Microsoft Teams Phone, consolidating communications onto a single, reliable platform.
Domain and hosting were migrated to a new, more robust platform, and we provided hands-on IT Service Desk support throughout the transition to keep the practice running smoothly.
Alongside the migrations, we deployed endpoint security, antivirus and managed the practice’s network and infrastructure, and provided strategic advice on practice management systems to help the team make informed decisions about their clinical software.
Key deliverables:
- Migration from legacy ISP email to Microsoft 365
- Telephony migration to Microsoft Teams Phone
- Domain and hosting platform migration
- IT Service Desk support throughout transition
- Endpoint Security, AV and Infrastructure management
- Practice management system advisory
The Results
Southdowns emerged from the transition with a stable, modern and secure technology foundation – giving the practice the confidence and headroom to focus on patient care rather than IT problems.
Legacy ISP email replaced with Microsoft 365, improving reliability and collaboration
Communications modernised through migration to Microsoft Teams Phone
Domain and hosting migrated to a secure, resilient platform
Endpoint security and infrastructure management delivering ongoing protection and stability
Strategic practice management system advice supporting informed clinical software decisions
A scalable, cloud-first foundation providing the headroom to grow with confidence
“
We inherited an outdated technology environment and needed someone to advise and take control quickly. Cloudforce came in, assessed everything and gave us a clear plan from day one. The migration was handled smoothly with minimal disruption to the practice, and the team have been brilliant to work with ever since. We can now focus on our patients knowing our IT is in safe hands.
”
Richard Vernon, Dentist, Founder and Owner – South Downs Dental Care
Sound familiar?
If you’re facing similar challenges, we’d love to have a conversation. No jargon, no pressure.
Existing customer?
Our helpdesk is open Monday to Friday, 8am–5:30pm.
Excludes bank holidays.
Call us on 000 000 0000